Terms of Use

This site is operated by Puredecoruk (“we”, “our”, “us”). By accessing or using Puredecoruk.com, you agree to be bound by the terms, policies, and notices set forth below (collectively, the “Terms of Use”). If you do not agree with these terms, please do not use our site or services.

These Terms apply to all users, including customers, sellers, or anyone accessing the site.

We reserve the right to update the Terms of Use at any time. Changes will be posted on this page, and your continued use of the site after such changes constitutes acceptance of the updated terms.

Section 1 – Company Information

Puredecoruk is a company offering rugs through Puredecoruk.com, built on the Shopify platform, a secure and reliable e-commerce solution.

Section 2 – Terms of Use

By using the site, you confirm that:

  • You are at least 18 years old under UK law, or have parental consent if under 18.

  • You will not use the site for illegal purposes, including copyright infringement or distributing malicious code (viruses, worms).

  • You agree to provide accurate information when making purchases or contacting us.

Any violation of these terms may result in suspension of your access to the site.

Section 3 – Services and Products

We offer floor coverings. Some products may only be available online and in limited quantities. We strive to accurately display product images, colors, and descriptions, but we cannot guarantee that colors displayed on your device will exactly match the actual product.

We reserve the right to:

  • Restrict sales to certain areas or individuals.

  • Modify prices, product descriptions, or remove products without notice.

Section 4 – Shipping Policy

We deliver throughout the United Kingdom (or certain areas depending on your settings).

  • Estimated delivery time: 12 to 20 business days

  • Delivery fees: Free

  • Delivery area: Entire United Kingdom

See details in our Shipping Policy.

Section 5 – Return Policy

We support product returns in accordance with our Return Policy. You may request a return within 30 days of receiving the product if it is defective due to manufacturing faults or does not match the description.

Section 6 – Billing and Account Information

You agree to provide accurate and up-to-date billing information (email, card information, shipping address) when making purchases. We use secure payment gateways and encrypt card information to protect your data.

We reserve the right to:

  • Refuse or cancel orders suspected of fraud.

  • Limit the purchase amount per customer or per order.

Section 7 – Security and SSL Certificates

Puredecoruk.com uses SSL certificates (HTTPS) to encrypt data, ensuring the security of your personal and payment information. Personal data processing is in accordance with our Privacy Policy.

Section 8 – Reviews and Comments

We encourage customers to leave product reviews to improve the shopping experience. You agree that:

  • Your comments do not contain illegal, offensive, or infringing content.

  • We reserve the right to modify or remove comments if necessary.

Section 9 – Third-Party Links and Tools

The site may contain links to third-party sites or tools (e.g., payment gateways, delivery services). We are not responsible for the content or practices of these third parties. Please review their policies before use.

Section 10 – Accuracy of Information

We strive to provide accurate information about our products, prices, and services. However, typographical errors or omissions may occur. We reserve the right to:

  • Correct errors and update information without notice.

  • Cancel orders affected by inaccurate information (notified via provided email or phone).

Section 11 – Prohibited Conduct

You may not use the site to:

  • Engage in illegal, harassing, or discriminatory activities.

  • Upload viruses, malicious code, or collect personal information about others.

  • Conduct spam, phishing, or interfere with site security functions.

Violations may result in termination of your access.

Section 12 – Dispute Resolution

For any complaints, please contact:
Email: support@puredecoruk.com

We commit to respond within 24 business hours and resolve issues in accordance with our policies. If a dispute cannot be resolved, you may contact the competent authorities in the United Kingdom.

Section 13 – Disclaimer

We do not guarantee that the site will operate continuously, be error-free, or meet all your expectations. Services and products are provided “as is” and you use them at your own risk. However, we are committed to providing customer support in accordance with our published policies.

Section 14 – Limitation of Liability

Puredecoruk, its employees, or partners shall not be liable for indirect, incidental, or consequential damages arising from the use of the site or products, except as required by law.

Section 15 – Indemnification

You agree to indemnify Puredecoruk against any third-party claims arising from your violation of the Terms of Use.

Section 16 – Severability

If any provision is deemed illegal or unenforceable, the remaining provisions shall remain in full effect.

Section 17 – Termination

We reserve the right to terminate your access for violations of the Terms of Use. You may stop using the site at any time by discontinuing access.

Section 18 – Governing Law

The Terms of Use are governed by UK law. Any disputes will be resolved in accordance with UK legislation.

Section 19 – Contact

For questions regarding the Terms of Use, please contact:
Email: support@puredecoruk.com
Support hours: Monday to Saturday, 8:00 a.m. to 6:00 p.m.
Website: puredecoruk.com
Address: 63 Beauclair Drive, Liverpool L15 6XQ, United Kingdom