Frequently Asked Questions
Q: How long does delivery take?
A: Please allow an average of 12 to 20 business days for items to arrive.
If your order does not arrive within the estimated timeframe, please contact our support team.
Delivery times may be longer during busy periods (holidays, Christmas, New Year, etc.).
Q: How can I change my delivery address?
A: Please contact us at support@puredecoruk.com within 24 hours of placing your order. We will update the address as soon as possible.
Q: When will my tracking number be available?
A: Tracking numbers are usually generated within 3 to 6 business days. Depending on the efficiency of our shipping partners, it may take up to 7 additional days for the tracking information to be updated.
Tracking numbers are emailed to customers even before the tracking details become available.
Payment Methods
Q: How do I pay with PayPal? How does it work?
A: PayPal is the easiest way to pay online. During checkout, you will be redirected to the PayPal website. Make sure to provide correct information for a fast and smooth payment.
After a successful PayPal payment, a payment confirmation for your order will be automatically generated on https://puredecoruk.com. It’s fast, easy, and secure.
Q: Can I pay with PayPal without a PayPal account?
A: Yes! Many people think a PayPal account is required, but it is not necessary, although we strongly recommend signing up for convenience.
Without a PayPal account, you can simply use a debit/credit card supported by PayPal.
With PayPal, we can process and deliver your orders faster. PayPal is the simplest and most secure way to pay online—no account required.
Q: Are my personal details secure?
A: Puredecoruk adheres to the highest industry standards to protect your personal information using the best security solutions. Your card details and personal data are encrypted during transmission via SSL (Secure Socket Layer), widely used on the internet for secure payments. Your banking information is accessible only to PayPal or Stripe to complete the requested transaction and is not stored afterwards.
Q: The item does not match the description, what can I do?
A: Please feel free to contact us at support@puredecoruk.com, and we will work to resolve the issue as soon as possible.
Q: Will the product fade when washed?
A: You can wash it. High-quality printed products will not fade during washing.