Order Modification and Cancellation Policy
In accordance with European and United Kingdom consumer protection legislation, you have the right to modify or cancel your order under the following conditions:
Right to Modify or Cancel
You may request a modification or cancellation of your order within 24 hours of order confirmation. After this period, the order is considered processed and forwarded to the carrier, and no modification or cancellation can be accepted.
Procedure
To modify or cancel an order:
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Gather the necessary information: your order email address, your order number (as indicated in the confirmation email), and the precise details of your request.
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Send your request by email to the Puredecoruk customer service team, including all the information listed above.
Request Processing
We are committed to processing your request within a maximum of 2 business days from the receipt of your email and keeping you informed about the status of your request.
Refund
If the cancellation is approved, the refund will be issued within 5 to 10 business days. Depending on your bank and payment method, additional processing time may be required before the funds appear in your account.
Right of Withdrawal
In accordance with European legislation and United Kingdom consumer protection law, you also have the right to withdraw from your purchase within 14 days from the date of receipt of the product, without providing any reason. Return and reshipping fees may apply according to the conditions specified at the time of purchase.